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  • Horizon Office Tower Shovkovychna St, 42\44, Kyiv, Ukrayna, 01601
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  • +380 63 97533 15

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Refund Policy

Refund Policy

This policy; In case of dispute between Garanti Fx company and the customer, it is valid according to the terms expressed in English or another language. In exceptional cases, Garanti Fx can refund payments made by credit card. In this case; funds are returned to the card used for deposit.

1. The customer has the right to close his account at his own request. However, the company will approve the closing of the account if: a. If no active investment has been made. b. In the absence of an ongoing investigation into any of the articles of the current Terms of Service.

2. In the absence of a fee applied to the account; At the request of the customer, the company must close the account.

3. Account; If the Terms of Service are violated or suspended due to any misconduct detected by the company, no refund will be made.

4. The company; In the event of a loss for a foreseen or unforeseen reason, it is not obliged to make a refund.

5. Request for reimbursement; depositing money into the customer's account can only be fulfilled if the investment is not opened.

6. In refunds; The payment method used for the deposit will also be based on reimbursement.

7. Refunds are made within 5 business days.

8. All other requests; The withdrawal will be counted as a withdrawal request, and relevant methods and procedures will be applied.

9. A 10% withdrawal transaction fee will be charged from accounts that have not been previously invested.

10. Scaling: Scalper / Pip Hunter is a trading strategy in which a small price range tries to take advantage of small price movements and narrow ranges by making a large number of transactions on a small price range. If Garanti Fx evaluates the customer as a scalper or pip hunter; In cases where the company does not currently allow, the company may carry out the following operations at its own discretion and without prior written notice:

• Can terminate the contract.

• It can close the open positions of the customer in the current market.

• For the amount owed to the customer, he can charge the customer accounts.

• can close customer's all accounts in the company.

• can combining customer accounts, consolidating balances in their accounts and balancing balances.

• For the customer, he refuses to open a new customer account.

• It can stop investing money indefinitely.

NOTE: Due to fraud prevention and money laundering laws, accounts without any transaction cannot withdraw money for 30 business days.